Refund policy

Refund Policy

We love pets, and we want you and your furry best friend to be 100% happy with your purchase! Because we operate entirely within the United States, our return process is fast and straightforward. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the exact condition you received it: unworn, unused, with tags attached, and in its original packaging.

Note: For health, hygiene, and pet safety reasons, any items showing clear signs of heavy use, pet hair, or soil cannot be accepted for return.

How to Start a Return

To start a return, contact us at support@pawsentry.store. Because our operations are US-based, we will provide you with a domestic return address and clear instructions. Items sent back to us without first requesting a return cannot be processed.

Damages, Defectives, and Incorrect Items

Please inspect your order as soon as it arrives. Contact us immediately if an item is defective, damaged, or if you received the wrong product so we can evaluate the issue and make it right instantly.

Non-Returnable Items

Certain types of items cannot be returned due to safety laws, such as perishable goods (pet food/treats), custom-made products (personalized pet tags/collars), and personal care items (opened pet shampoos or grooming liquids). We also cannot accept returns on gift cards or sale items.

Exchanges

The fastest way to ensure your pet gets what they need is to return the item you have, and once the return is accepted, make a separate purchase for the new size or item.

Refunds

We will notify you once we’ve received and inspected your return at our domestic facility. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that banks and credit card companies can take a few additional days to post the balance back to your account.